How do I make an Order Edit?
Order Edits (i.e. Shipping Address, Gift Messages, Cancellation etc.)
As we're experiencing high volumes, we will do our best, however, changes are not guaranteed. Our team works very fast to prepare your order and get it out of our doors.
If there is time to reach out to us for any order changes, help us get back to you faster by emailing us at firstname.lastname@example.org with the following subject line formatting (do not forget to let us know your order number).
- Shipping address update - Subject: SHIPPING ADDRESS UPDATE - please include in the body of your email the recipient/shipping address you would like to update your order with. Need to update your gift message for the same order? Include that as well in the *same* email. More info here.
- Gift message update - Subject: GIFT MESSAGE UPDATE - please let us know your 140 character gift note. If you want your recipient to know who it's from, be sure to sign your message off. Our invoices only detail gift, recipient and gift note (no prices and no sender information).
- Cancellations - Subject: CANCELLATION
Do you ship to other countries outside of the United States?
At this time we DO NOT ship to countries outside the United States.
What company do you ship your packages with?
All orders are shipped via UPS Ground unless upgraded to UPS 2nd Day Air. (Upgraded shipping is recommended for the freshest cookies.)
Why am I unable to order cookies?
Ordering will only be available when we DROP our cookies. Please check HERE for when our next DROP will be. Ordering will remain available until cookies are still in stock or until 72 hours after the DROP.
When should I order my cookies?
We are subject to selling out and recommend purchasing your order as close to the DROP as possible.
When will my package arrive?
We cannot guarantee arrival times or insure lost/damaged packages. Arrival times of your package vary depending upon your location to Salt Lake City, Utah, and holiday shipping breaks.
How will we know our order went through?
Once your order is placed you’ll receive an email conformation. You will also receive an email with tracking info once your order has shipped. If you do not receive an email from us we recommend checking your junk mail.
What if my cookie is damaged in the shipping process?
We are not responsible for lost or damaged packages. Because of the nature of shipping, some cookies may be broken or sustain some small damage, especially the cookies with icing.
Are you throwing a party? WE WANT TO BE THERE!
I want to place a catering order! How do I do that?
Place your Sugar Fix catering order here.
Where is catering available?
Can I place orders in advance?
Simply tell us in the “special instructions” what day you would like your order shipped.
I need to know the ingredients for your products, where do I find that?
You’ll be able to find all of the ingredients under each product on every product page.
I have a nut allergy! What can I eat?
We’re very sorry to let you know that our cookies are produced in a facility where nuts are present. However, most of our cookies don’t actually contain nuts.
Do you offer gluten-free products?
At this time we don’t. We are working on a few recipes and we hope to have them available soon.
I want to place a pickup order, how do I do that?
751 W. 800 S.
Salt Lake City 84104
When is it a good time to pick up my order?
You order is ready for pickup any time during store hours on your selected pickup date - unless otherwise specified by a team member.
Can someone else pickup my order?
Yes! Please be sure to forward your confirmation email or your invoice to the person picking up your items - shown via mobile.
I can't find my confirmation email or my invoice - what do I do?
Check your Spam - sometimes we end up there! If it's not there, reach out to email@example.com and we'll be happy to resend it.
Do you ship internationally?
We're very sorry to inform you that we do not do international orders at this time. Our team is working on making this a possibility.
When do I place an order for my event?
Sugar Fix does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods.
We are not responsible for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, terrorism safety control, inaccurate shipping information, or mistakes on the part of our shipping partners' employees. Therefore, we are not able to offer refunds for those reasons. However, if you believe that our shipping partners has mishandled your package please let us know, and we will gladly file a claim with FedEx on your behalf.
I just placed an order on your website, but am worried with these uncertain times that it won’t arrive on time. Can you guarantee that my order will arrive on the date I selected?
As of now, our outgoing packages have not been affected by COVID-19. However, we work very closely with Fedex regarding any extenuating circumstances that might affect deliveries, and will do our best to help facilitate on time delivery. Just to be on the safe side, we would strongly advise to have your order delivered 1 to 2 days ahead of time.*FedEx is practicing contactless deliveries
Are you taking precautions to prevent coronavirus in your stores/kitchens?
We are committed to diligent hygiene practices across our stores and kitchens. We have had no reported cases or incidents.
Can I add a gift note?
Yes! You may include a gift note right before checking out. If you forgot to, or was not able to add a gift note - reach out to firstname.lastname@example.org with your order number and the note you would like us to update your order with. Please note, we will need at least 3 days notice to make an edit to your order with a gift note. If under 3 days, please reach out to us anyway, and we will do our best - however, not guaranteed.
Where can we visit a store?
How do I place an order?
That depends! Sugar Fix accepts orders for shipping nationwide, local pick-ups, catering and bulk/corporate shipping.
For shipping - order via our website
For local pickup - select pickup at checkout
For bulk/catering/corporate - reach out to email@example.com
Please see below for ordering timelines:
Standard Orders: 3 days notice
Bulk/Catering Orders: 1 week
Corporate multi-shipping: 2+ weeks